Services

      The Liberty Information Team has extensive experience in the following areas: Pre-Implementation Services: Business area analysis, IS Planning and Blueprint,  Gap and Fitment analysis, Migration study, Supply Chain opportunity assessment and Project Scoping and Sizing. Implementation Services: Turnkey implementation, Project management, Functional consulting, Customization,   Packaging and delivery, CNC support, Enhancement/Development of add-on applications and Data migration.  Post-Implementation Services: Troubleshooting, Fine tuning of configuration & programs, On-going user education & training, Enhancements & rollout,   Business Hours support, Version upgrades – technical & functional.  Maintenance, Installation and testing of service packs, Log files analysis and tracing and reporting.  Development  including Systems/Business Functions Development of interfaces to and from ERP modules.  Use of structured development methodologies. Training Support and Maintenance:   Support during Client working hours. ERP Application Support for Distribution and Logistics, Finance, Manufacturing, Human Capital Management, CRM etc. Application Setups, Application Support and Maintenance Support by experts. Issue resolution. Level 1 to Level 3 support, Knowledge Management and Ticket Tracking. Technical Support: Issue resolutions, Object modification, Retro-fitting, Integrations, Debugging, Change management, Testing, Support for User Acceptance Testing,  Support by experts, Level 1 to Level 3 support, Knowledge Management and Ticket Tracking.  Upgrades: Situation Analysis, Business Process Re-engineering, Validating Business Data, System Upgrades. Testing of all modules, Retro-fitting, Enhancements & Testing.  End-User Manuals, Go-Live, Post Go-Live Support.