Services

      The Liberty Information   Team has extensive experience in the following areas: Pre-Implementation   Services: Business area analysis, IS Planning and Blueprint,   Gap and Fitment analysis, Migration study, Supply Chain opportunity   assessment and Project Scoping and Sizing Implementation Services: Turnkey   implementation, Project management, Functional consulting, Customization,   Packaging and delivery, CNC support, Enhancement/Development of add on   applications and Data migration Post-Implementation   Services: Troubleshooting, Fine tuning of configuration &   programs, Ongoing user education & training, Enhancements & rollout,   Business Hours support, Version upgrades – technical & functional,   Maintenance, Installation and testing of service packs, Log files   analysis and tracing and reporting ·   o Development   including Systems/Business Functions o Development   of interfaces to and from ERP modules o Use   of structured development methodologies o Training Support and Maintenance: ·   o Support   during Client working hours o ERP   Application Support for Distribution and Logistics, Finance, Manufacturing,   Human Capital Management, CRM etc o Application   Setups o Application   Support and Maintenance o Support   by experts o Issue   resolution o Level   1 to Level 3 support o Knowledge   Management and Ticket Tracking o Technical   Support: Issue resolutions, Object modification, Retrofitting, Integrations,   Debugging, Change management, Testing, Support for User Acceptance Testing,   Support by experts , Level 1 to Level 3 support , Knowledge Management and   Ticket Tracking   Upgrades: ·   o Situation   Analysis o Business Process   Reengineering o Validating   Business Data o System   Upgrade o Testing   of all modules o Retrofitting o Enhancements   in shape of Object Customization o Integrated   Testing o End   User Manuals o Go-Live o Post Go-Live   Support     

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