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The Liberty Information Team has extensive experience in the following areas:

Pre-Implementation Services: Business area analysis, IS Planning and Blueprint, Gap and Fitment analysis, Migration study, Supply Chain opportunity assessment and Project Scoping and Sizing

Implementation Services: Turnkey implementation, Project management, Functional consulting, Customization, Packaging and delivery, CNC support, Enhancement/Development of add on applications and Data migration

Post-Implementation Services: Troubleshooting, Fine tuning of configuration & programs, Ongoing user education & training, Enhancements & rollout, Business Hours support, Version upgrades – technical & functional, Maintenance, Installation and testing of service packs, Log files analysis and tracing and reporting

    • Development including Systems/Business Functions
    • Development of interfaces to and from ERP modules
    • Use of structured development methodologies
    • Training

Support and Maintenance:

    • Support during Client working hours
    • ERP Application Support for Distribution and Logistics, Finance, Manufacturing, Human Capital Management, CRM etc
    • Application Setups
    • Application Support and Maintenance
    • Support by experts
    • Issue resolution
    • Level 1 to Level 3 support
    • Knowledge Management and Ticket Tracking
    • Technical Support: Issue resolutions, Object modification, Retrofitting, Integrations, Debugging, Change management, Testing, Support for User Acceptance Testing, Support by experts , Level 1 to Level 3 support , Knowledge Management and Ticket Tracking


Upgrades:

    • Situation Analysis
    • Business Process Reengineering
    • Validating Business Data
    • System Upgrade
    • Testing of all modules
    • Retrofitting
    • Enhancements in shape of Object Customization
    • Integrated Testing
    • End User Manuals
    • Go-Live
    • Post Go-Live Support
 

In the News

 Liberty Information Secures Cannon As a New Account.  Liberty Information recently brought Cannon Corporation into their fold of clientele. Liberty Information was hand-picked for the job because of their technical knowledge of the Oracle ERP Suite.  Canon will be provided with a team of experts who can move their new line of products into the future. Read More >>

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